Refund policy

Updated November 2025
This policy applies to all purchases made through Grimware.

Grimware Return Rules

Every Grimware item is crafted with care and packed to travel safely to its new home. Because many of our products are made to order or designed for personal use, we have to keep some boundaries around returns — here’s what you need to know.

Eligibility

You must contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.
To be eligible for a return or replacement, your item must be unused, in its original packaging, and approved by our team before sending it back.
Returns sent without prior approval cannot be accepted.

Non-returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

Used drinkware or accessories (including straws and lids)

Sale, clearance, or mystery bundle items

Custom or limited-edition products

Replacements & Refunds

If your return is approved, we will issue either a replacement or a refund to your original payment method once your return is received and inspected.
Refunds are for the item cost only — original shipping fees are non-refundable.
Please allow 3–5 business days after inspection for your refund to appear.

Damaged or Wrong Items

If your order arrives damaged or incorrect, please email grimwaresales@outlook.com within 7 days of delivery and include:

Your order number

Photos of the packaging and product

A short note describing the issue

Our team will review your request and respond as quickly as possible to make it right.

Exchanges

We do not offer direct exchanges. If you would like a different item, please request a refund (if eligible) and place a new order for your preferred product.